Re: very unhappy with benfer (Capt. Home Slice)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Capt. Home Slice »
</TD></TR><TR><TD CLASS="quote">Anyone can get Sh*tty service from anyplace. Just like there are a$$ holes in every country.
I hear that the carbon fibre EbargainLLc on ebay is the way to go.
You didn't buy a Duc because it was easy to maintain, did you?
I'm not trying to be harsh here. I hope you get it resolved as 99% of the people I know praise BFP.
Modified by Capt. Home Slice at 7:11 AM 5/5/2005
Capt., I can understand and respect your opinion. I can't speak for anyone else, only my case. I waited a reasonable amount of time, only to have my emails "lost", "misrouted", "dumped into the SPAM folder", etc.. When I did get a response, Dan was too busy to help me. By the time I really got his attention, it was too late to do anything about the missing package. He also refused to file a missing package form at the Post Office to help me locate it.
I'm not rich enough to pi$% away $300 at a time everytime I order something. I've learned my lesson. Next time I spend that much, it's going to be in person and I will walk away with my purchase.
However, I do have enough disposable income to attempt $30 from a company like EbargainLLc at least once. Yes, it's not the same quality as BenFer, but with Benfer's prices the expectation of customer service is there. Why do people shop at Saks or Nordstroms? Sure they can get the stuff cheaper, but they'll pay the extra for the customer service.
Unfortunately for me, the customer service at Benfer is lacking.