very unhappy with benfer

Re: very unhappy with benfer (jonboy1544)

Be a little more patient, you never know...anything could be going on like a family problem, a computer problem, vacation, etc. I've read nothing but positve comments about them, I'm sure they'll do their best to resolve the issue

-Tifosi

Re: very unhappy with benfer (ryanr256)

Wow, and I was about to place an order with them, customer service iffy...count me out. Not really in the mood to run the risk of being one of those Jo’s, (looking forward for the morning mail just to get disappointed ).

Re: very unhappy with benfer (BlackHawk)

Anyone can get Sh*tty service from anyplace. Just like there are a$$ holes in every country.

I hear that the carbon fibre EbargainLLc on ebay is the way to go.

You didn't buy a Duc because it was easy to maintain, did you?

I'm not trying to be harsh here. I hope you get it resolved as 99% of the people I know praise BFP.


Modified by Capt. Home Slice at 7:11 AM 5/5/2005

Re: very unhappy with benfer (Tifosi)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Tifosi »</TD></TR><TR><TD CLASS="quote">

$500 worth of Carbon Fiber...different strokes for different folks I suppose. I hope this gets resolved soon...

-Tifosi</TD></TR></TABLE>

If you think about it all he probably got was a rear fender and a front fender or some carbon air runners not hard to drop $500 on carbon

Re: very unhappy with benfer (Capt. Home Slice)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Capt. Home Slice »</TD></TR><TR><TD CLASS="quote">Anyone can get Sh*tty service from anyplace. Just like there are a$$ holes in every country.

I hear that the carbon fibre EbargainLLc on ebay is the way to go.

You didn't buy a Duc because it was easy to maintain, did you?

I'm not trying to be harsh here. I hope you get it resolved as 99% of the people I know praise BFP.


Modified by Capt. Home Slice at 7:11 AM 5/5/2005</TD></TR></TABLE>

Capt., I can understand and respect your opinion. I can't speak for anyone else, only my case. I waited a reasonable amount of time, only to have my emails "lost", "misrouted", "dumped into the SPAM folder", etc.. When I did get a response, Dan was too busy to help me. By the time I really got his attention, it was too late to do anything about the missing package. He also refused to file a missing package form at the Post Office to help me locate it.

I'm not rich enough to pi$% away $300 at a time everytime I order something. I've learned my lesson. Next time I spend that much, it's going to be in person and I will walk away with my purchase.

However, I do have enough disposable income to attempt $30 from a company like EbargainLLc at least once. Yes, it's not the same quality as BenFer, but with Benfer's prices the expectation of customer service is there. Why do people shop at Saks or Nordstroms? Sure they can get the stuff cheaper, but they'll pay the extra for the customer service.

Unfortunately for me, the customer service at Benfer is lacking.

-Bob

Re: very unhappy with benfer (jonboy1544)

I heard from Dan just now. He's in the middle of a move and he asked if I'd post his cell for you.... so here it is:

1-858-344-6542

I drink micro brews...... next time I see you I'll take five or six.

Re: very unhappy with benfer (Mental998)

Hey, I dropped $45 at ebargainllc! The parts on my bike too, after some fitting.

I'm not on anybodies side, well more on the consumers side I guess, but it just sucks that people can have bad experiences with companies like BFP.

Re: very unhappy with benfer (Capt. Home Slice)

I have had great customer service through benfer...Give Dan a call, and I'm sure he'll straighten everything out.

They're stuff is well worth the wait!