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Discussion Starter #1
My 03 999 was recently stolen. I reported it to the police the day I noticed it gone. I let a few days pass before notifying the insurance company because I was hoping for something good to happen before I got them involved. When I reported it to the insurance company the woman on the phone was very aggressive. It felt like I was being interrogated and she was asking questions about my personal life.

Is this right? What have your experiences been with theft, recovery, and insurance?
 
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Re: Seious question about stolen motorcycle and insurance (jimmyrecluse)

Insurance is a beeootch especially where you and I live(close to the border)


The lady on the phone probably deals with alot of people making bs claims and such, if she asked you questions about your personal life why didnt you just say:

What the phuch does that have to do with my motorcycle


Good Luck
 
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I should have. I was kind of upset. My bike got jacked and I just spent 2k on parts and valve job.

Im curious about thier investigation, how quickly does it finish? whats involved?
 
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Re: Seious question about stolen motorcycle and insurance (brettmess24)

Keep in mind that the insurance company's ultimate goal is profit, and they don't care much how they get it. Contrary to popular belief, they aren't there to hand out money for claims, and they'll use every tactic they can think of to not give you the money. "Well, your sister dated a guy with facial hair back in high school in the 80's, and we feel that indicates to us that you probably didn't keep your bike in a safe place to prevent the theft and so we will not be paying on this claim." Sounds logical to me...

What was fun for me was when the adjuster sent me a certified letter stating that they were denying my claim and then refused to take my phone calls. Good times...

Don't be surprised if they make you run around in circles and jump through hoops before they settle a claim. And be even less surprised when your premium goes up by a power of 10. If I remember correctly, I was paying about $400/year for full coverage, and after I low-sided they wanted more than double that PER MONTH!!!
Consider that policy cancelled.
 
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Re: Seious question about stolen motorcycle and insurance (blueSS)

Oh, and depending on the company, it could take slightly less than forever before you see a check.
 
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Re: Seious question about stolen motorcycle and insurance (blueSS)

It all depends on the adjuster. Some will bend over backwards to get you the most $$ they can and some.......well, read the post above. Don't be afraid to ask for a supervisor or request a different adjuster. Many states also use arbitration for claim disputes. Some years back, I had a garage fire & turned in a claim for $60,000+, after going thru 2 adjusters who didn't offer a dime, we went to arbitration where I represented myself & walked out with $90,000.
 
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I was just a stolen bike. They are acting like I had something to do with it and that kind of upsets me. I pay them for insurance and now I get treated like this? Is this usual? the lady was a total crackhead. I was like look, I went to a friends for the weekend on friday and monday morning I noticed it was gone. What is so hard to understand? They are asking me about my income and bills and this and that... they didnt really have anything to ask about the bike itself..
 
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Re: (jimmyrecluse)

Jimmy call them back and speak to a manager
 
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Re: (brettmess24)

does this not sound normal to you?
 
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Re: (jimmyrecluse)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by jimmyrecluse »</TD></TR><TR><TD CLASS="quote">does this not sound normal to you? </TD></TR></TABLE>

NO
 
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Re: (jimmyrecluse)

No way do you need to put up with that. You need to get over her head.
 
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Re:

You're dealing with people when you file a claim. Insurance companies are people just like any other company. Your policy clearly states what is and what is not covered, and the procedure to follow to file a claim.

Read the policy. That first contact at the insurance company probably asked you questions and put you on the spot to see if you slipped up and said something or acted in a way that was suspicious. Big deal. The people working at insurance companies take claims and get so many BS stories every day that they probably have a hard time believing anyone.

Just file your claim, get a copy of the police report, meet with the adjuster, be polite, be patient, and don't demand anything until you've read your policy and know what's covered. Be nice. They're working for a living and so are you. They get yelled at and cursed at every freakin' day.

They'll make you an offer. You'll know if it's fair or not if you've done your homework.

Get a copy of the NADA vehicle pricing and information guide for your part of the country. Get the latest version. Visit http://www.nada.com They cover 3 month periods of actual transactions in your part of the country. Look up your bike, your year, make, model, mileage, condition...

Your local bank loan officer will have a current copy. Only use the NADA guide.

Read your policy to see how options and accessories are covered. Make a final list of your loss. Don't forget sales taxes. Don't sign the check until the amount is correct.

Done.

Insurance companies are in the business of paying claims. Good insurance companies pay claims fairly and promptly. Successful insurance companies make money by underwriting good risk, not by dragging their feet on claims.

You had a loss. You'll be paid. It's all in writing in the policy you purchased.

I've been in the insurance industry for 15 years (commercial/specialty lines, property). Buy a policy underwritten by a large, big name, old, successful company. Good companies hire good people.


Modified by DanST4 at 10:14 PM 5/5/2005
 
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Re: Re: (DanST4)

Dan,

Great post and link to Nada site.

So what do insurance companies consider "average mileage" for a bike each year?
 
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Re: Re: (CaliDuc)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by CaliDuc »</TD></TR><TR><TD CLASS="quote">
So what do insurance companies consider "average mileage" for a bike each year?</TD></TR></TABLE>

Thanks. It's not insurance companies that determine what average mileage is... it's riders. The NADA book has a table that shows low/average/high mileage and then gives you a dollar figure to either add for low mileage or subtract for high mileage. The book only shows actual closed sales in your geographical area. They show you average retail dollars, average wholesale, and average trade-in. Again, it's only actual closed sales in the area. It's accurate.

They do the same with accessories (at least on cars and trucks). If you have a car in Arizona without air conditioning, you deduct a chunk of money from its value.
 
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Re: Seious question about stolen motorcycle and insurance (jimmyrecluse)

I am going thru similar stuf with my Monsta that was burnt, although they have been pleasant about it I feel like I am being interrogated with the big arse insurance forms etc.

I have had 31 bikes and this is my first ever claim on a bike in 22 old years of riding so it is all new to me.

jimmyrecluse go back and make them work for you or they will tramp all over you, I have not had to step mine up yet but the gut feeling (maybe unjustified) leaves me uneasy, give them no room and they can't take any!!
 
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thank you guys. I called and spoke to a manager. He said they need to confirm the loss" by speaking to witnesses etc. there really werent any so I dont know whats up. I am just upset that they are basically accusing me of something when my bike was stolen. 1. I loved that bike, 2. im ahead on the payments, 3. I hate getting stolen from.
I let him know that the lady seemed more interested in proving something rather then recovering the bike as I would think should be in thier interest as well.
 
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Re: Re: (DanST4)

This is to all the insurance company’s “you can suck on my stinking ass hair!!!”


Here is an awesome one, I got into a head on collisions with one of my Bens. The other party was at fault, but we both had the same insurance company. So we all know that they will not be fighting them selves for compensation. This is where it gets really funny, to save money the told me that they will not be able to replace the damaged parts with original Mercedes Benz parts. Instantly I started laughing and ask them: So what are you all planning, go to the local NAPA or Autozone store and pickup a hood to match my car? Sadly the insurance adjuster replied “If it comes to that then, yes.”
At this point I told them to have a nice day and to be expecting a call from my lawyer on Monday morning. Fixt my car, by a Mercedes-Benz shop with original Benz parts and got some extra spending cash.

Man, don’t stress over it just call an attorney, and let him bring out the big guns.
Don’t really like attorney, but in this types of situations you need a bull shitter to get the pucking thieves.
 
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Re: Re: (BlackHawk)

Blackhawk,what type of Lawyer am I looking for when I cruise the phone book?

I had a little trouble in my car last weekend and am getting no "warm fuzzies" from my insurance.

I called a few lawyers but when they found out I wasn't hurt they didn't want to deal with it/me.
 
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Discussion Starter #19
Go out to radio shack and make a 30.00 investment in a recorder and phone cup mic and start recording your conversations with them. Believe me it will help.
 
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Re: Re: (DanST4)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by DanST4 »</TD></TR><TR><TD CLASS="quote">...Insurance companies are in the business of paying claims. </TD></TR></TABLE>

Insurance companies are in the business of maximizing the spread between premiums and claims. That is, collecting more than they pay - just ask Warren Buffet about his beloved GEICO!
 
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