G
Guest
·Well the ducati has been down now for a few weeks while I waited on some parts from Jason, (who went way out of his way to help me out) Well fast fwd to today and my parts arrived right on-time like he said but due to a mix up on my part the key item I needed was not in the box
well off I go to my local Ducati dealer here in Germany and explain my problem. He tell me the soonest he can have the part is 10 days
me being clearly bummed out ask is there anything you can do I don't care the cost...... well he says hang on..... off he goes into the workshop... he arrives back a few minutes later and tells me to be back in a few hours. I come back to find they have pulled off the "key piece" I needed from a customers bike (tells me don't worry his bike will be in the shop for a few weeks) I pay for the part and and he promptly orders a new one for the other guys bike........... I thank the manager numerous times and I'm on my way...... Now that's what I call customer support!

