[AKDMA]

I've been using their gear for a while now, they make my one piece, boots, race and street gloves. I noticed that my street gloves had begun to develop a hole in the left palm from daily use and called about it. They had me send mine in and promptly sent me a pair of nicer gloves than those I sent.. I love good customer service. I'll do my best to stick with their stuff as long as the quality remains high because of this kind of thing. Thanks guys.

 

[GISH]

+1

The pull string on my SMX Plus boots broke. They fixed it up without a single question. Love Alpinestars.

 

[VTR1000SP2]

GP Plus' right index seam came undone, sent them in, got a new pair.

 

[AKDMA]

Those are good gloves, loved mine. Wore them out finally though.

 

[RxRC]

Never owned Alpinestar gloves, probably never will.

All this thread tells me is their shit falls apart.

 

[AKDMA]

Never owned Alpinestar gloves, probably never will.

All this thread tells me is their shit falls apart.

Thanks for sharing.

 

[RxRC]

No. I want to thank you guys. Really.

 

[AKDMA]

No problem. Good customer service is hard to come by these days.

 

[RxRC]

Name calling huh? Thanks.

 

[AKDMA]

No, thank you for your contributions to this thread. Really. Sorry about that.

 

[Jami6989]

I'll always use AStars. The little guys can't/don't spend enough on R&D.

 

[RxRC]

Alright alright, here's my happy Alpinestars story. They sent me two pairs of insoles on request. No charge.

 

[AKDMA]

I get your point though. The thing with gloves, it's hard to get a really nice feel for the throttle without having a semi thin and fairly tight glove.. there's a lot of wear on that area as well. It's hard to find something really tough that doesn't sacrifice feel. Esp if it's made of kangaroo, etc leather. I was a little disappointed mine wore out in a year or so, but I ride like hell and they handled it.

 

[carlo1170]

Seams definitely should not be falling apart, but you've got to expect wear and tear, especially with gloves. There is a thin line between wear and tear and just poor craftsmanship.. Alpinestars is definitely top notch, and have had nothing but a great experience selling their products and wearing them for both dirt and street for years.


Although for street apparel I prefere Dainese.

 

[dasrider]

I've always liked the fit, finish and control feel of A* gear - over the years I've owned just about every street boot they make, a bunch of their gloves and currently a 1-piece suit. However, the suede material on the palm of their higher end gloves does seem to wear out prematurely. It's not there for protection, just additional grip.

I had a 40mph lefthand lowside with a pair of GP-Pro's (the real deal, not the fake chinese imitations that flooded ebay) on the street. The glove did do its job in protecting my hands and wrists from the fall and ensuing asphalt surfing. I had the tear in the leather at my scaphoid patched over and kept using the glove for street use only. A few days later the stitching on several fingers on the left glove failed and I had those restitched.

Now compare that to my Held Phantoms that had a 70mph+ lowside on the track with plenty of wear and tear from the fall. They are still in excellent condition structurally, no failed stitches or busts in the leather. I know every accident is different but guess which one of gloves I'm using for trackdays?

 

[AKDMA]

I was amazed at how good these AXO KR-8 gloves I got as a gift are. I found them closeout for 60 or so bucks a while back and got a friend a set who loves them too. A quick google search showed them at 35$ somewhere. They are damn good gloves at that price.

 

[wingnutt]

Held phantoms rule

 

[RAZR51]

Held phantoms rule

+1 Helds are the SHIITE!

 

[VTR1000SP2]

I get that having your customer perform the testing for you isn't exactly fortifying quality craftsmanship but sometimes that's how things happen but how they handled the affected consumers and the change they made to their design (from what I noticed in the replacement GP Plus' I received) has helped keep me as a customer.

I will agree that Held gloves are the bomb diggity.

 

[nomo]

Never owned an AStars product before , but just bought one of their STUNT leather jackets and must say the quality of the leather , stitching , and dyeing seem to be very high quality , and it's designed to fit perfectly snug . Nice .