I've been using their gear for a while now, they make my one piece, boots, race and street gloves. I noticed that my street gloves had begun to develop a hole in the left palm from daily use and called about it. They had me send mine in and promptly sent me a pair of nicer gloves than those I sent.. I love good customer service. I'll do my best to stick with their stuff as long as the quality remains high because of this kind of thing. Thanks guys.