I tried to get a hold Of the Duc CS department about 11 days ago. The operator would not put me through directly, but told me to leave a message, and that they were very good, and would definately get back to me. So, I e-mailed them and also left phone mail with contact info. The phone message they leave you with says they will return your call within 2-3 days. It's been 11 days now and there is no sign of them responding to either. What do you have to do to get a hold of these people? I have an issue regarding the warranty on a bike I purchased from a local dealer. It's an '00 SS900H, brand new, old stock. I have no registration papers and no manual though, and would like to verify my warranty with the corporate folks at HQ. This is not a good foot to get started on now, is it?