Ducati Customer Service wait time....

1030 Views 6 Replies 0 Participants Last post by Guest, Jul 7, 2005

Discussion Starter · Jul 6, 2005

I tried to get a hold Of the Duc CS department about 11 days ago. The operator would not put me through directly, but told me to leave a message, and that they were very good, and would definately get back to me. So, I e-mailed them and also left phone mail with contact info. The phone message they leave you with says they will return your call within 2-3 days. It's been 11 days now and there is no sign of them responding to either. What do you have to do to get a hold of these people? I have an issue regarding the warranty on a bike I purchased from a local dealer. It's an '00 SS900H, brand new, old stock. I have no registration papers and no manual though, and would like to verify my warranty with the corporate folks at HQ. This is not a good foot to get started on now, is it?
Thanks,...

Greg C

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Discussion Starter · #2 · Jul 6, 2005

Re: Ducati Customer Service wait time.... (gregc)

call somewhere else.

here is the OM on pdf .

http://www.ducati.com/doc/manu...g.pdf

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Discussion Starter · #3 · Jul 6, 2005

Thanks! I did download the manual pdf file. I'll keep pestering them until I get a response.
gregc

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Discussion Starter · #4 · Jul 7, 2005

Re: (gregc)

What's your VIN #? Any dealer can do a search with the VIN # and see the name/date the bike was warranty registered. Most dealers are pretty anxious to get the bikes registered quickly as (some) incentives are based on warranty registrations...

BTW, your dealer whom you purchased the bike from <U>should be able to provide you with the items</U> that are missing!

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Discussion Starter · #5 · Jul 7, 2005

Yea, Ducati NA CS called me yesterday and they're 'on it'. I think you're right. The bike was apparently registered with Ducati(?) some time long ago for incentive reasons. It was definately new when it came to me though. The title better come back with me as the original purchaser and listed as 'new'. I'm forwarding some paperwork to Ducati so they can sort it out for me. I'll let you all know how this works out. I sure hope the factory and the importer stand behind me buying a new bike from an authorized dealer.... not that there's currently any problem with the bike. She's GREAT!
I hate it when these guys play 'games'. Dont'cha wish everyone played 'up front'???
Greg

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Discussion Starter · #6 · Jul 7, 2005

Re: (gregc)

Sometimes when bikes get transferred from dealers back to Ducati or dealer to dealer those things happen and the dealer that sells the bike doesn't know it's been warranty registered until they try to do so. DNA will change the name/date of warranty registration and honor your warranty. Even though it seems strange, it's not a big deal and just because the bike was warranty registered within the Ducati system, that doesn't mean the bike was ever titled or registered with the State.

I wouldn't sweat it too much, enjoy your new ride!

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Discussion Starter · #7 · Jul 7, 2005

Thanks for the info. Sounds like a likely scenario. I'm gonna relax and hope it comes to fruitation, just as you described. Thanks again,
Greg

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