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I ordered two scales last week so we could accurately weigh bikes here in the shop. I recieved the scales as prommised, but one does not even turn on. I emailed the company and asked them to drop another one UPS, right away and include a call tag for the return of the defective one. This is the reply I got. And to answer his qestion YES, I have picked up bikes all over the place when they have had a problem and they shouldn't, I consider it the cost of doing business.
Jason,
Please go to our customer service page for details on returning the scale. Jason, our scales are backed up by the manufacturer in so far as warranty issues are concerned. We offer to replace the scale if it arrives defective, that is all we can do and that in itself is a step further than we are required to do.
If you sell a bike and it has a problem, do you send staff over to fix it? Would you not ask the customer to return the bike for service? There are limits to what your company can do to rectify any situation. We try to keep a good attitude and we do bend but as I said yesterday, we can't pick up shipping costs on sending and picking up scales.
Glenn George
Top Notch Scales
http://www.topnotchscales.com
What ever happened to customer service?
Jason,
Please go to our customer service page for details on returning the scale. Jason, our scales are backed up by the manufacturer in so far as warranty issues are concerned. We offer to replace the scale if it arrives defective, that is all we can do and that in itself is a step further than we are required to do.
If you sell a bike and it has a problem, do you send staff over to fix it? Would you not ask the customer to return the bike for service? There are limits to what your company can do to rectify any situation. We try to keep a good attitude and we do bend but as I said yesterday, we can't pick up shipping costs on sending and picking up scales.
Glenn George
Top Notch Scales
http://www.topnotchscales.com
What ever happened to customer service?




