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I took my 3 mt old bike to the dealer because I had a bad battery. He charged me for it and told me that he would file a claim on my behalf. Depending on the response from Ducati, he may or maynot reimburse me. Is this how it works. I thought this was a warranty item. Should I call Ducati

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Re: Battery Problem (tellravi)

Check the info book that comes with your manual regarding warranty, but I believe batteries are warrantied for at least 6 months.

No, that isn't really how a warranty claim should work. Generally, the dealer should know they are going to get reimbursed if it's a legitimate issue. The warranty process is not as difficult as some make it out to be.
 
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Re: Battery Problem (tellravi)

No that is definately not what happens, they should replace outright and file for Warrantee from Ducati, you should not have to shell a bean.

At this stage they have just ripped you, if that is how they play the game you should re-asess your custom with them.
 
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Re: Battery Problem (tellravi)

I called the dealer after 6 or 7 problems with my battery.
I more or less had to tell them to give me a new battery and stop jerkin me around.
Im aware of the fact that they are in business to sell bikes and accessories but no way my battery was prepped the way it should have been.
There more to prepping a bike than what a lot of dealers do.
Tell them to give you a new battery if you are sure thats where the problem lies.
If you need me to call them for you just ask. Ill make them cry.
 
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Re: Battery Problem (tellravi)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by tellravi »</TD></TR><TR><TD CLASS="quote">I took my 3 mt old bike to the dealer because I had a bad battery. He charged me for it and told me that he would file a claim on my behalf. Depending on the response from Ducati, he may or maynot reimburse me. Is this how it works. I thought this was a warranty item. Should I call Ducati

Thanks</TD></TR></TABLE>

I had the exact same problem with my 2004 ST4s. Less than a week old, the battery was dead. I live in TULSA,OK and purchased the bike in SanAntonio, TX. So I had to buy a new replacement battery, but when I took the orginal battery back to the dealership where I purchased my bike (7 mos. later), the owner promptly (without question) gave me a brand new one.

If you have to buy your own battery, get an Odessy Battery. Their spill proof (GEL), and maintenace free. I've got 3 years on my Waverunner with an Odessy....never a problem. Their are other GEL types out there, but Odessy has a solid reputation.
 
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Re: Battery Problem (Gilbertl)

If you purchased the bike from the dealer who is telling you this , find another dealer.

A good dealer will replace the battery for free,especially if you just bought a bike from them.

A really good dealer will replace the battery under warranty even if you didnt purchase the bike from them.

Calling DNA about a dead battery ...........
 
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