That is interesting. For example at what point does something become a "business"?
Is it when there is a product exchanged?
Is it when you start accepting credit cards?
Is it when you stop doing your day job and pursue it full time?
Is it when you have a retail location, full time employees, someone to answer the phone and e-mails, start stocking items instead of just making to order?
On the one hand, that philosophy runs counter to every bone in our consumer oriented economy.
On the other hand if:
A: you can't make a widget in great enough quantities to fill demand
*and*
B: you can't afford to keep inventory
then the best way to discriminate who gets the items you can produce is by price and which customers are the least work to deal with.
the main driver of the sale of these kits is likely price, so he discriminates by only serving customers that are willing to sit quietly waiting patiently for the parts.
Well, one of Jason's tricks is to have the people who want products to pay for them first and then he'll build them at his leisure. I mean seriously, I'll take your money and have someone make them over the course of a few weeks and I'll "get around" to shipping them. In the meanwhile, I won't communicate with you because I hate you asking when I can get the product. GOSH! You're so dam fired!
Well, one of Jason's tricks is to have the people who want products to pay for them first and then he'll build them at his leisure. I mean seriously, I'll take your money and have someone make them over the course of a few weeks and I'll "get around" to shipping them. In the meanwhile, I won't communicate with you because I hate you asking when I can get the product. GOSH! You're so dam fired!
in all fairness and i am not batting for this duud, come on.
sometimes parts have to be made and there is nobody i know of who fabricates nifty X-mas bits that has them sitting around.
look at guys like Thorsten, Clay, and many others and they all have the same rep, slow. Akrapovic or termi can make you wait 6 months for a replacement mid pipe and their US importer says there is nothing they can do but they use a nice person on the phone to kiss your arse and it is OK?
the issue becomes the lack of buffer or insulator if you will. People are more used to big name giants where you would be lucky to speak to somebody on a personal note. Tyr calling Slovakniaa and asking the robot making your over priced $3500 SS exhaust if he could do a minor mod to it for you custom and you will get syntax error LOL. you will get a insulator from their importer from somebody who knows nothing about the product that makes you feel lulled into safety when really you are getting smoke blown up your hoo hoo. I think people who get a chance to actaully speak with the person making your part should be grateful they at least have a chance to have a connection if you will even if it is not 100% what you like. maybe if all the people who try to make new stuff and offer new parts and better prices stop all the others can overcharge some more and totally take away any personal contact and we as buyers will get even less choice and selection that we have now.
not defending anybody here just curious as to why people want trick bits and then are impatient when they do not come in 2 seconds? i think spoiled is a word that comes to mind but what do i know
"Exercise restraint and discipline, only responding to posts from legit customers and those with constructive positive intent, you will find that the handgrenades explode harmlessly. You have many satisfied customers who are happy to have the parts you've made. My suggestion to you is keep making good parts, keep getting more customers, take care of them and let them speak for you."
Make to order is a perfectly fine business technique.
First key to it is that all parties involved agree on lead times.
Tye was promised and DOS was unable to deliver on the agreed upon lead time.
Gathering enough orders to make it viable to make the parts for the agreed upon price is also good. You just have to have patient customers who know upfront the lead times.
not defending anybody here just curious as to why people want trick bits and then are impatient when they do not come in 2 seconds? i think spoiled is a word that comes to mind but what do i know
i hope you get your parts tye and rock on
I don't think it's the speed of delivery in this case. I think it's the lack of communication and the attitude that Jason gives with that lack of communication.
I don't think it's the speed of delivery in this case. I think it's the lack of communication and the attitude that Jason gives with that lack of communication.
understood, i am not on his side.
i happen to also make a part or two and get torpeedoed(sp ) by vendors and it rolls downhill onto customers, it sucks.
i am waiting for resin supposed to be here on wednesday i promise people a day. resin comes, no hardener i yell and complain to the vendor a mistake happens and another week of excuses and sorries. I get the hardnener and the give another ship date, the clearcoat guy is sick for 4 days i am fukked again.
a machine breaks, the car is fukked, fabric is out. i am not crying but when there is little or no buffer between you and the customer all issues are yours and that is not easy. when akra tells LP to shut the heck up for whatever reason then LP tells you some line you are like shit, but OK and then they can get YOU on the line they are like WTF mark
"Exercise restraint and discipline, only responding to posts from legit customers and those with constructive positive intent, you will find that the handgrenades explode harmlessly. You have many satisfied customers who are happy to have the parts you've made. My suggestion to you is keep making good parts, keep getting more customers, take care of them and let them speak for you."
I make one-off custom parts as well. But, I tell the customer no lies about when they will be shipped. If the inevitable happens and I can't deliver on time I notify the customer. Seems simple to me!
Yes, there are lots of people that will never be happy, I try to forsee that and don't take the order.
The key here is being PROACTIVE with the feedback to your client, yeah, you give a delivery date, but when you can see it's not gonna happen, MAKE THE CALL. Waiting for the client to inquire "was up?" when shit is late, just ends up sounding like damage control. Take the lemon, and turn it into "lemonaide" (the customer will prob. like you even MORE in spite of the late delivery, because YOU CALLED and showed some respect for THEIR situation). DUH! It's called take care of your customers, or someone else WILL! This guy doesn't deserve the business he has from what I'm reading....
Semper Fi!
-Rocky-
__________________
ROCKYMT
Far better it is to dare mighty things, to win glorious triumphs, even though checkered by failure, than to take rank with those poor spirits who neither enjoy much nor suffer much, because they live in the gray twilight that knows not victory nor defeat."
This is weird because I remember Jason differently. He ALWAYS took my calls and he slaved to get my Duc ready before riding season. Getting him on the phone was easy, keeping him on was entirely different. He was always frantic and running around to keep everyone happy.
....but it is true that I never gave him any fits either. But he always did right by me I really can't count the number of favors he's done.
....Last I heard he was having some health issues. If he is maybe he's just not being that vocal about it. Who knows. I hope you guys get everything sorted out with him.
Turbo, I think a big part of it with your project was the sizeable checks I'm sure you wrote as well as the fact that you weren't a total numpty. I wondered if you would put in your because of the work that he did for you. Which was amazing to say the least and I'll be honest your project was one of the reasons, along with the good feedback on this site, I contacted Section 8 for the slip ons for my 748. Josh gave me a smoking deal on some carbon Termis but charged me for the section 8 stickers. Too bad to see the customer service go so far south.
Well, one of Jason's tricks is to have the people who want products to pay for them first and then he'll build them at his leisure. I mean seriously, I'll take your money and have someone make them over the course of a few weeks and I'll "get around" to shipping them. In the meanwhile, I won't communicate with you because I hate you asking when I can get the product. GOSH! You're so dam fired!
You must have been mixing it up. You are not talking about Jason. You must be talking about Guy Martin at MBP now. This is Guy:s favorite trick.
Jocke........
__________________
MHR 900 1984
851 Strada 1991 (now growing to 996)
S4 984 2002
This is weird because I remember Jason differently. He ALWAYS took my calls and he slaved to get my Duc ready before riding season. Getting him on the phone was easy, keeping him on was entirely different. He was always frantic and running around to keep everyone happy.
....but it is true that I never gave him any fits either. But he always did right by me I really can't count the number of favors he's done.
....Last I heard he was having some health issues. If he is maybe he's just not being that vocal about it. Who knows. I hope you guys get everything sorted out with him.
Turbo,
Your 999 looks like it rails!! Did Jason set it up with his geometry numbers??
Shit Guy Martin is like total genius though, so I highly doubt he'd by accidently screw anybody, its just not like smart people to do that.
Had to pay 50 percent before the work started. Promised 5 weeks delivery turns out to be 7 months and one riding season totaly written of. Did not perform the work that was agreed, did still say that he performed the work until I proved him wrong, charged me for things that he did not perform and did not reply to my mails until I started to write with very big letters.
Does it sound familiar?
Jocke.......
__________________
MHR 900 1984
851 Strada 1991 (now growing to 996)
S4 984 2002
The key here is being PROACTIVE with the feedback to your client, yeah, you give a delivery date, but when you can see it's not gonna happen, MAKE THE CALL. Waiting for the client to inquire "was up?" when shit is late, just ends up sounding like damage control. Take the lemon, and turn it into "lemonaide" (the customer will prob. like you even MORE in spite of the late delivery, because YOU CALLED and showed some respect for THEIR situation). DUH! It's called take care of your customers, or someone else WILL! This guy doesn't deserve the business he has from what I'm reading....
Semper Fi!
-Rocky-
I have a vendor for work (adhesive dispensing equipment) that is such a PITA. In the past few months I have written them POs for about $125k and they have been late on every one. Until I can cross reference the parts I am stuck buying from them.
The last time I laid out why we need to have predictable deliveries, if I ever run out of spares and the assembly line their stuff is on is shut down, the cost would be 100X what comparatively little I have bought from them. But if they list things as in stock and it takes four weeks, how many do I have to buy to make sure I always have one?
They are clueless and give me the runaround every time I call them to see where their stuff is. And I'm nice about it. For now.
) by vendors and it rolls downhill onto customers, it sucks.
i yell and complain to the vendor a mistake happens and another week of excuses and sorries. I get the hardnener and the give another ship date, the clearcoat guy is sick for 4 days
Linear Mode
