Just wanted to vent. I ordered a new set of pipes for my 03 rc51 from chaparral racing. their web page listed the jardine polished slipons for 370. i ordered them thinking slightly a to good to be true but lets try it. the next day they called and said it was back ordered and would ship in a few days. i called 4 days later and was told the pipes were shipping that day. later that day they called me to say that the price went up to 700 and they would not honor their advertised price, when i refused the 700 and wanted the original 370 their employee hung up on me. I feel that even if the item has gone up in price i am entitled to the advertised price. if they would have even offered to negotiate with me i could understand. The long and short of the story is i will not order from chaparral again and their catologe that they send to my will not make it past my front door.
Just wanted to vent. I ordered a new set of pipes for my 03 rc51 from chaparral racing. their web page listed the jardine polished slipons for 370. i ordered them thinking slightly a to good to be true but lets try it. the next day they called and said it was back ordered and would ship in a few days. i called 4 days later and was told the pipes were shipping that day. later that day they called me to say that the price went up to 700 and they would not honor their advertised price, when i refused the 700 and wanted the original 370 their employee hung up on me. I feel that even if the item has gone up in price i am entitled to the advertised price. if they would have even offered to negotiate with me i could understand. The long and short of the story is i will not order from chaparral again and their catologe that they send to my will not make it past my front door.
"Exercise restraint and discipline, only responding to posts from legit customers and those with constructive positive intent, you will find that the handgrenades explode harmlessly. You have many satisfied customers who are happy to have the parts you've made. My suggestion to you is keep making good parts, keep getting more customers, take care of them and let them speak for you."
it would be good customer service to do it. instead they have alienated a customer, who has now posted a complaint that will no doubt reach quite a few people. which in turn could cost them more than just a couple hundred bucks down the road. If they advertised it, they should honor it and quickly change the website to reflect the true price. it's just good business practice. brings to mind McDonalds #1 rule. Customer is allways right. #2 if the customer is wrong refer to rule #1.
further more if at the time of placing the order the price was verified by the merchant and the order was placed. . . then that is a verbal contract for the advertized price.
Sorry to hear you had a bad time with them bro. I have bought many a dirt bike goody from them in the past and never had any issues. Sad to see their customer service is lacking these days.
You make some good points. At the same time, we're not talking a 99 cent hamburger here.
I've had good experiences with not only Chapparal but also many other suppliers. Occasionally they make a mistake. Strangely, once in a while I do, too. I've never had an experience that would make me stop doing business with any company due to a misunderstanding. Maybe I'm just lucky. But you're right, they could have offered a 10% discount or something like free shipping. Perhaps that would have been accepted or perhaps not. To have the Chapparal rep "hang up" sounds odd and indicates that there's always two sides to a storey.
I guess my point is our friend asked for a $330 discount which Chapparal wasn't about to agree to and, personally, I can understand why. C'est la vie! (That's life!)
I too have had many, many good dealings with Chap. over the years. And yes there are two sides to every story. The discount is probably not cutting into their bottom line all that much.
Just so you guys know the Avg. markup for an aftermarket automotive retailer is about 65% above a price called Jobber. Jobber is a price structure set by a wholesale distributor and your retailer will get a discount off of Jobber. the amount of which will depend on how much product they move from that line. Your typical motorcycle aftermarket parts retailers mark up is usualy 10 to 15% higher.
I've seen this happen a million times. The retailer accidently advertises "Jobber price" becuase of a simple brain fart.
So hypotheticaly if jobber was $370. and their markup is 75% then that would put the price right about $700. with shipping. If you then take into account that Chap. is a fairly large retailer, they probably get a pretty good discount off of jobber price. So all in all they would probably not be out much more than just the shipping. Of course this is all hypothetical, but like I said I've seen it happen a million times.
....Just so you guys know the Avg. markup for an aftermarket automotive retailer is about 65% above a price called Jobber. Jobber is a price structure set by a wholesale distributor and your retailer will get a discount off of Jobber. the amount of which will depend on how much product they move from that line. Your typical motorcycle aftermarket parts retailers mark up is usualy 10 to 15% higher.
...
Thanks! I've always wanted to know the ballpark markup percentage in the "industry".
__________________ Stopping threads dead in their tracks.
If it was me who got hung up on by a rep, I would wait a day to settle down, call back and ask to speak to a manager, very nicely explain what transpired and allow that person to respond before saying anything further. If this does not work, explain to them that you would be contacting the president of the company to see if you could resolve the issue all the while being very pleasant, courteous and professional. Then report back to us the outcome. So far, it appears that you have had a single conversation with a low-level clerk.
__________________
Only one left not in captivity.
Just so you guys know the Avg. markup for an aftermarket automotive retailer is about 65% above a price called Jobber. Jobber is a price structure set by a wholesale distributor and your retailer will get a discount off of Jobber. the amount of which will depend on how much product they move from that line. Your typical motorcycle aftermarket parts retailers mark up is usualy 10 to 15% higher.
Your right about the 10-15%(sometimes 40%) higher part price's, but a supplier like tucker rocky or parts unlimited are not making 50% profit off of the manufacturer, but on the other hand the manufacturer may very well be making 40-100% or more. $300. for a set of pipes is a great deal and would have raised the "must be a mistake flag"
I had a somewhat similar experience with StarCycle a few years back on a pair of boots. I swore then I would never buy anything further than 8 hours driving time from my house. I also will never buy from them again.
Your right about the 10-15%(sometimes 40%) higher part price's, but a supplier like tucker rocky or parts unlimited are not making 50% profit off of the manufacturer, but on the other hand the manufacturer may very well be making 40-100% or more. $300. for a set of pipes is a great deal and would have raised the "must be a mistake flag"
I'm not sure I follow what you are saying. A supplier such as P.U. dosen't make anything off of the manufacturer. It's the other way around.
the flow is manufacturer/whole sale distributor/retailer/ customer.
In the case of PU or TR they are the WD and retailer all in one. so it wouldn't surprise me if their markup wasn't higher. it's just the way it is. It's also what I did for 15 years.
I'm not sure I follow what you are saying. A supplier such as P.U. dosen't make anything off of the manufacturer. It's the other way around.
the flow is manufacturer/whole sale distributor/retailer/ customer.
In the case of PU or TR they are the WD and retailer all in one. so it wouldn't surprise me if their markup wasn't higher. it's just the way it is. It's also what I did for 15 years.
Like alot of others here, I pay dealer cost and it's comical what the markup is on stuff. PU/TR catalogs are funny to page thru cuz you can see who is making what on parts and apparel. PU makes a boatload of money on their own brands which they distribute also. Like a huge cash register.
__________________
Quote:
Originally Posted by mrgrn
why don'y you do yourself a favor and put me on ignore
a bad sales/ service
Linear Mode
