Those stats can be tricky, and misleading. You get a customer who had a bad expierence at a dealership with the staff and the next day the JD Powers survey shows up?? Might not have anything to do with the car at all? And that Lincoln is in the top 5 is a bunch of bull !!! I ran a sales dept for Dodge/Lincoln/Mercury and the problems with Lincolns and Merc's were worse then Dodge plus I don't think Lincoln sold 100 units in Calif last year
My wife filled out our survey for our wakeboard boat we bought last year and she answered it pretty good , but they were not a "10" accross the board so I changed them so they were, plus they gave me a $1 to fill it out

. Bad surveys can hurt the ratings resulting in poor resale value.