[Mr.Duc]

Originally Posted by ductedfan

I'm not one to bash on a shop or a part provider but I was burned again this past week by Fast by Ferracci.
Long story is this:

I have FBF's quick change carrier for my 998, so I'm forced to get all my rear sprockets from them. 3 weeks ago i ordered a new 39T sprocket, a 520 master link, and a red ducati t-shirt.

After 7 days and no UPS man, I called FBF and was told they were holding my order because they were backordered on the t-shirt.

I told them I don't really care about the t-shirt but need the sprocket in 7 days for a track event. I was assured I would have it in time.

7 more days go by and still no UPS man knocking on the door. I call again and am met with apologies because the order never shipped at all. So no sprocket for my event (thankfully I had a couple other spares, but I was not able to run the gearing I wanted for PIR, which has a LOOOOOONG straightaway. I then asked FBF to overnight the parts to me on their dime, which she agreed to do.

That was last friday, I got the box today and discovered on the invoice that they charged me $27.00 in shipping. Now $27 isn't the point, it is about customer service and taking care of your customers, and when you make a mistake and inconvienence your customers, financially is the way to make things right.

This unfortunately has not been an isolated incident with FBF, including some very spotty service that had my 998 barely starting and running like a sick Yugo.

So for all you folks out there, just plain steer clear of FBF, they are selling the mistique of their racing heritage with no substance behind it.

I dont know what size you need but I found these: Fast by Ferracci ducati sprocket