[Old Fart]

This sounds so typical of sooo many dealers. "We pride ourselves on the highest level of incompetency" should be their credo.

I ordered my bike x years ago. On the sales order were accessory items that must be ordered that I will pick up when I get the bike. Also, save the wood crate as it will be a conversation piece in the garage. Nothing. Gee.. we didn't know about that stuff. Well did you look at the sales order? Oh...