In that kind of store, there is often several guys and girls to the customer service. Some of them know their stuff, have a "sense of customer service" others just don't care about product and customers.
From my own experience, when you order things in such an e-store, ask to speak to a "guy that know what is within a motorcycle", check his name and each time you call, ask for him. That allow to build a customer/seller relationship that helps a lot to rule potential issues.
Ductedfan: 27$ is far too much for such a slow dispatching. Call them, ask for a "guy that know why he is here" and explain the story. Ask them a commercial gift, or a partial refund of these 27$.
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