[chris_k]

Originally Posted by marvin

BTW Chris did you really call to apologise or to threaten to sue him if he posted anything on the www!??

Bottom line here is that the customer is always right and you blew it, now trying to camoflage it with more drama about your employee. Just my

• Seriously? You weren't on the phone and you didn't receive the threatening email (I'll include it below). Yes, I did apologize and am sincere about a full refund. And I was under the impression that he was going to make a malicious posting. For whatever reason, people get a lot of enjoyment out of proving me wrong. Oddly, it doesn't really happen that way, as I've tried and screwed up about everything imaginable on my own bikes and learned through experience what does and doesn't work.
• I spend my time working on future products and helping people who appreciate pragmatic advice. Neither me or my staff are whipping posts; be rude to us and you get a polite chance to be an adult and then if that doesn't work, you're fired. If I had a call center with 20 or 30 trained phone operators, that would be a different story. Need to vent and abuse someone on the phone? Call up Geico or your Mastercard bank, not us.
• Seriously?? I didn't know that evo_steve was anointed Ducati royalty. I didn't call him a dumb ****, I nicely suggested he seek a mechanic's advice. People name drop all the time -- I honestly didn't know him from Adam. I said that and he got bent.
• Yes, if you want to call someone who is operating a business and treat them rudely and sub-human, please call one of our competitors. evo_steve's self entitlement has already caused a day's delay on my work on the Monster Track Tank mold. So in a small way, yes, he is impacting my business.
• Here's that email...

• from Steve Ehrnst <stevoharpo@yahoo.com>
  sender-time Sent at 1:17 PM (GMT-07:00)
  reply-to Steve Ehrnst <stevoharpo@yahoo.com>
  to Ca Cycleworks Orders <orders@ca-cycleworks.com>,
  date Thu, Jun 11, 2009 at 1:17 PM
  subject Pre Sale: other ... stevoharpo@yahoo.com
  
  Subject: Pre Sale: other ... stevoharpo@yahoo.com
  
  f*ck you and the horse you rode in on. We will NEVER trade with you
  again and recommend that to all of our customers. This is the result of
  talking to some bimbo who cannot write or relay a message and some
  asshole named Chris who seems to know more than every other f*cking
  mechanic on the planet. Chris, if your stoned brain cannot remember, I
  asked you a simple f*cking question about your f*cking relays and your
  f*cking condescending attitude made go throw up. Your f*cking dick
  must be really small. Nothing you can do can correct how I feel about
  that conversation and furthermore, you will pay dearly for being a total
  asshole somewhere somehow someday. Karma will get you if I don't
  first. You need to get a job with Ducati North America Spa where other
  assholes like you seem to flourish. If you don't think I'm intelligent
  enough to work on a simple f*cking ducati motorcycle, consider these
  bikes I have owned and worked on with great care: '99 996 (Vance
  Hines/Fast by Ferraci privateer setup), '92 851SPT, '93 888SPO, '94
  SS900SP (current cover of Desmo Leanings, with credits to CCW, the
  last you will ever get. In fact, we will be sharing this shit on the web in
  an attempt to run your worthless shop out of business, where it
  belongs), '01 M900, '04 M1000S, '04 ST4S, not to mention 4 trip 9's. In
  addition, I have 3 college degrees, ridden and worked on bikes for 55
  years, played harp for many of the greats including the just passed,
  Koko Taylor, Pinetop Perkins, Willie Dixon, Tinsley Ellis, and countless
  others from Chicago, Detroit, New Orleans, Nashville, San Francisco,
  and Atlanta. And what hurts the most, is I am best friends with Marvin
  Jensen, who I also will recommend to stop trade with your POS shop. I
  mentioned that to your bimbo bitch, but unfortunately, you didn't get the
  message.
  
  Steve Ehrnst, former WERA #88
  Associate of Scott Moore, Fast Finish Painting, painters of Road Racing
  Worlds Chris Ulrich, Austin Ducati, M4, Valvoline, and others.

• So, yes, I repeat: I was polite and evo_steve must have mistaken that for challenging his authority. When experienced mechanics disagree with me, I will make a note of their reasoning and then drop the subject. I actually thought the caller didn't know much at all about motorcycle electrical systems. I never claim to know it all -- I've learned a lot and enjoy learning more all the time. Thing is, I don't see any learning from this experience other than some people live their lives differently from other people. I don't believe in being mean, condescending, or disrespectful to anyone.
• And I don't smoke. Neither weed nor tobacco. Never did the drug thing - bikes always gave me the rush I needed.
• Oh and here's Candice's reply to his vitriol:

  Steve,
  
  I'm sorry for offending you by not giving Chris your exact message. I
  tend to condense messages down to the most important bits such as your
  starter relay question. I do this so his message list doesn't get too
  long and to be more efficient. Hopefully, we can all get past this and
  enjoy the weekend
  
  Thanks,
  Candice

• This kind of why I don't frequent this forum and prefer not to lend advice here. I try to help people with ideas that have worked for me in the past (and the same way I share advice with other forums) and usually get yelled at here for giving bad advice.