After being a customer all those years, I don't blame Bruce. Its not the monetary amount. I hate arrogant or don't care customer service. Fixing a wrong makes customers even more loyal and brings in referrals. Blowing someone off is an invite for free negative publicity.
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2003 HD FLHRI
2003 Ducati 999R #189
2009 Buell 1125CR (sold)
2007 Ducati 1100S MTS (sold)
2005 Honda 600RR (totalled) 
2001 Ducati 900SS (sold)
1995 Ducati 916 (sold)
2004 Ducati 999S (sold)
2005 Honda 600RR (Oops, I did it again, this time in red/black - sold)
www.ducati-owners-group.com
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